Frequently asked Questions

Go to the product department you want in the online store and choose the one you like
product, add it to the shopping cart and proceed according to the instructions given by the shopping cart.

At the moment we deliver the products with dpd/Postnord or DHL/Posti deliveries,
to almost all European countries.

Deliveries usually arrive in 1–2 days. The delivery time may be extended by 1–2
days if the orders go north to the Lapland region or the archipelago.

Yes, the courier company will send a message to your email and/or phone number
you will find instructions to follow and you can choose the desired delivery method. All
deliveries via DHL. (in the PK-Region) come as home delivery without
additional price.

See detailed return instructions at the bottom of the site or here .

See detailed instructions here.

The ordered package does not read the HotCat.fi name or logo. The sender of the package is PC
LOGISTICS in some cases Globalnet Oy.

The packages are normal cardboard boxes suitable for recycling, inside which
the ordered products are packed. Small shipments come in paper/bubble wrap
in shells.

You will receive more information about this from the courier company when ordering. Usually storage time
is about 5-7 days.

An order confirmation is automatically sent to you with each order
to your email. REMEMBER to also check spam messages!

Contact us here , we'll figure it out. The order usually gets there, though
either information would be incorrect. Order tracking information will be sent to your email as well
with a message to your phone number.

Not at the moment, we only operate as an online store.

The payment methods are very comprehensive, you can view them in more detail here.

The recipient of the payment is Paytrail Oyj, HotCat.fi does not appear on the invoice and/or bank statements.

You will receive an invoice from Klarna, if there are any problems with the invoice, contact Klarna
to customer service.

Yes it is! All payment methods are secure and encrypted.

Yes you can if you have one. If you want, you can buy our gift card here!

Refunds take about 2 weeks.

We sell all products and accessories related to sex and erotica.

If the product is in stock, the product balance of the online store will notify you
in our online store.

Yes, there is a 24-month warranty period for products in the EU.

Yes you can, usually all the information available about the product is written
for product information in our online store.

Unfortunately, you cannot if the seal, protective plastic and/or package of the product has been opened or
damaged. It is about hygiene products and in this case there is no right of return
according to the law, there is not.

At the moment there is not, you can return the product to us via Posti on the 14th
within a day when the product has arrived to you. See instructions here.

Yes it is, see the instructions here. Avoid unnecessary product returns, these come to us
unnecessary work and the carbon footprint increases from useless posts!

Here you can find customer service information.

You can send us twigs or roses via e-mail, we will respond
for feedback within 48 hours. You can also leave factual product reviews
to the product pages in our online store.

You can give feedback here.

All customer data is safe in accordance with the GDPR regulations established by the EU
deposited.

Yes, almost all of our payments go to Suomalainen PayTrail Oyj and Ruotsalainen
Protected by Klarna.

Information collected from customers is securely encrypted and accessible
accessible only to those employees who, based on their job description, have data to process in order to
sale, delivery, etc. of the transaction could be possible. We comply with the EU
data protection laws and data protection regulations (GDPR).

Most of our products leave from the main European warehouse, so for example
The shipping times are 1–2 times less than many other online stores
with the operator. We have to order some products for ourselves in stock, such as
in raffles, popular or otherwise important products for us.

The product packaging is recyclable, when the product packaging breaks down the cardboard as well
plastic into parts and put them in the recycling containers that belong to them.

We haven't yet, but there are plans for charity in the future
donations and carbon footprint compensation.

Log in to your account and edit the information you want there.

You can change your password when you log in to your account and do it through that. If your account is
locked or otherwise unable to log in, contact us here.

Go to the login section of the account and press the Did you forget your password link. If this doesn't
succeed, contact us here.

You can contact us here if your account is locked.